FAQ
Q: Do you offer any discounts or promotions?
A: Yes, we often have special discounts and promotions running on our website. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest offers.
Q: What is your return policy?
A: At Painted Memory, we take pride in the quality of our custom-made products. Since our products are custom-made for each customer, we typically do not accept returns. However, if you encounter any issues such as non-delivery, damaged or incorrect products, or missing tools, we're here to help ensure your satisfaction. You may also cancel your order within 24 hours of placing it. For more detailed information on returns, reshipments, and refunds, please refer to our return policy on our website.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on the carrier's website.
Q: What materials are included in the Painted Memory art kits?
A: Our kits come complete with a high-quality canvas, a set of non-toxic, water-based paints, and a set of brushes. Everything you need to create your masterpiece is included!
Q: Are your art kits eco-friendly?
A: We strive to provide high-quality, eco-friendly products. Our kits use non-toxic, water-based paints and environmentally-friendly materials wherever possible.
Q: Can children use Painted Memory kits?
A: Yes, our art kits are suitable for children above the age of 8, as long as they are supervised by an adult. Our kits provide a fun and engaging activity for children to explore their creativity and develop fine motor skills.
Q: Can I buy Painted Memory kits as a gift?
A: Absolutely! Our art kits make wonderful gifts for friends and family members who enjoy creative activities. You can include a personalized message during the checkout process, and we'll be happy to include it with your order.
Q: How are the Painted Memory art kits packaged?
A: Our kits are securely packaged to ensure they arrive in perfect condition. The canvas is rolled to prevent creases, and the paints and brushes are carefully placed in protective packaging.
Q: Do you offer gift wrapping or gift message options?
A: While we do not offer gift wrapping, we do provide an option to include a personalized gift message at checkout. Add a special touch to your gift with a heartfelt message.
Q: Can I collaborate with Painted Memory on a custom design or project?
A: We love collaborating with our customers on custom designs and projects. Contact our design team at design@paintedmemory.com to discuss your ideas and get started on a project in exchange for a post/video.
Q: Are your art kits available internationally?
A: We ship our products worldwide. Please note that shipping times and costs may vary depending on your location. Be sure to check our shipping policy for more information.
Q: What if I have a missing or damaged item in my kit?
A: We carefully inspect and package our kits to ensure they arrive in perfect condition. However, if you encounter any issues with your kit, please contact our customer support team, and we'll be happy to assist you in resolving the problem.
Q: How long does it take to complete a Painted Memory art kit?
A: The time it takes to complete a Painted Memory art kit varies depending on the complexity of the design and the individual's skill level. On average, it can take anywhere from several hours to a few weeks to complete a kit.
Q: Can I request a custom design for my Painted Memory art kit?
A: Yes, we offer custom design options for our customers. If you're interested in creating a one-of-a-kind art kit with a personal touch, please contact our customer support team to discuss your ideas and requirements.
Q: Do you offer wholesale or bulk discounts?
A: Yes, we offer wholesale and bulk discounts for businesses, schools, and organizations. Please contact our customer support team for more information on pricing and ordering.