Luddy Q.
The project was very manageable and the results were exceptional.
Yanira N.
I enjoyed the portrait I painted my great nephew for my niece as a Mother’s Day gift. I’m going to order another one
Carol K.
Love the product.
LaTonya
Never received my package.
Jenlyn M.
I actually liked the overall product. It’s affordable, very customizable, and very detailed. The only negative was my 2-month shipping time. I thought I would have ordered it in time for a loved one’s birthday but it didn’t, so I’m still painting it but will give it as a very belated gift.
Ashley S.
Some of the paints came a little dry, but otherwise I'm happy with my custom paint by number! I have it almost finished
Janice H.
Finally, a company that got the custom colors right !! Love that!
However, it took MONTHS to get my painting. I even forgot I ordered it
The numbers are tiny, and I have to use a magnifying glass!
Kayla R.
I ordered my package on February 6th. I waited 2 weeks before emailing their customer help email AND their service email because I had still not gotten an email confirming my purchase or confirming the package had shipped. Online it said their packages would ship in 10-14 business days. I never heard back from their customer service email, not even once and I sent follow ups. I figured I had gotten scammed since no one was answering my concerns after a month, I had never received any confirmation or shipment information. After a month and a half I saw their website mention that after 33 days I could request a refund. I messaged them on instagram to debate this and all I got was that my package is on the way. Another couple weeks go by and I got the package on March 26. Almost all my paints were dried up. Waste of money, don’t buy.
Jill P.
DO NOT BUY!!!! Awful experience and customer service. I paid for priority shipping as this was a birthday gift. Estimated two weeks arrival. After a month had passed I had emailed the company three times and was about to dispute the charge with my bank when they magically shipped my painting. Very sketchy company it would be so much better to buy from someone else.
Dylan M.
This was the absolute worst purchasing experience I have ever had. I'm usually very patient with shipping, especially on a custom item like this so I had a reasonable tolerance for delay, but this was extreme. I contacted support to no avail and eventually issued a chargeback through my credit card company to get my money back because it had gone on so long. Immediately after the chargeback, they miraculously shipped my order, and it arrived days later. Totally unacceptable to have to go to these lengths to get my product. The canvas is thin and cheaply made, would highly recommend spending your money elsewhere.
Carol S.
Great picture. Bought as gift and she loves it
Autumn S.
No order updates, terrible customer service, didn’t know if I was going to receive my item til I randomly got an email almost 50 days later saying it shipped. It then took another two weeks to get to me.
Alex W.
Amazing art work, easy to follow!
CYDNIE B.
I took a photo of nothing because first of all, 1. Never received the order.
2. Ordered it for Valentine’s Day and I’m just now getting notifications of delivery and feedback… of something I never received, and it’s now April….
And I won’t be ordering ever again.
MATTHEW B.
It came out great and the material is quality, but it arrived 2 months later than it said it would.
It gave around a 3 week arrival time, which is perfectly reasonable, but by the arrival date it had been delayed by another month. After that month it showed progression, but updated to add another month. Be sure to order far in advance.
I'm not a robot I promise
KEN L.
you F***ed it up-
not at all what I expected and no answer to my complaint
No Proof provided so no chance to correct your mistakes-
Caitlin W.
This took forever to come and once it arrived the colors were so bad. It was a photo of my yellow lab and the colors for his body were shades of purple. It looks so weird like a five year old picked the colors.
Madison M.
I don’t have a photo to show off because I never received my product or any customer service for it. I ordered, then email three times to change the delivery address- no responses at all. Ever. It was “delivered” over a month and a half after my order and I still have yet to find it at the original address, at the address I requested it be sent to in my emails to customer service, or at my forwarding address that I left with my previous address. This is a SCAM. I am so pissed that I spent over $70 on a product I never received. Do not buy from this company!!!!
Teedee G.
I've emailed you twice already and apparently no body gives a crap at your company.
A terrible product that by your own production of it rendered it unusable.
Since you never responded to my emails I will be going on social media to expose the issues with your company.
Kenneth W.
Yall are the biggest walking L of a company I've ever dealt with. Purchased on 2/2/24. Website said Delivery by 2/16/24. Lol. Probably not. I send 4 or 5 emails asking for literally any kind of update and NOT. ONE. TIME. did you mfs respond. Not a single one. I finally received my item in early April. I'm sure it's fine, but I don't even care anymore. 6 weeks late on Delivery and less than no customer service. I recommend drinking a cloudy drink from P Diddy before buying from this company.
I'm just in awe that you had the nerve to email me now and beg for a review.
Antoine C.
Ive been trying to reach you for months. Never received my order, Ive sent you countless emails with no response.
Elizabeth K.
Terrible customer service. Came extremely late and since it was so late I contacted via email many times but they ignored all my requests to cancel my order. Not even a single response
Cara J.
Horrible! My order said in transit for a month. After filing a claim with my bank they finally shipped my canvas. Paint swatches were completely wrong. DO NOT BUY FROM THIS COMPANY. I regret that I did.
Haily G.
Shipping took very long and arrived after Christmas but I understand things get delayed during that time. However when we got it we were very disappointed to see that some of the numbers weren’t even in a ‘bubble’ its was a jumbled mess in some spots making it impossible to paint. I spent more money to get more colours but didn’t think it would make it so tiny that it was impossible. The numbers were unrecognizable even on the big paper print they send as well. I emailed multiple times with pictures included, expressing my concerns…hoping for a different painting or money back and they ignored my emails. Definitely would order from a different company!!
Samantha
THIS COMPANY IS A SCAM DO NOT BUY I REPEAT DO NOT BUY
sent me the wrong items (not the sizes I ordered), did not reply to 5+ emails to customer service, had to file a complaint through my credit card to get a refund
0 STARS DO NOT BUY
Eric
Wish I ordered the more detailed one but they loved it
Jamie M.
So the finished product looked great and worked with the picture. But the customer service sucks! It took a month and half to get it, with little reply from them for an update. And about a third of my colors were half dried out and had to be extremely moistened to lay smooth and not chuncky and blotchy.
Dawn T.
Would rate zero stars if I could. Never received order and customer support is non-existent.
alexandra R.
Took forever to ship; terrible customer service.
Andrew R.
I can’t speak much to my level of satisfaction with the product. I have not received it after 3 months and there has been no communication about order status. Some information about my order #116580 would be appreciated.
Noel P.
The photo took 43 days to arrive, we emailed customer service 3 different times with no response.
Brittany E.
Never received my order
Michelle W.
Canvas is great quality.
The paint is really nice to work with.
The brushes aren't spectacular. I bought the extra set but didn't really like them.
Overall great product and great price.
Highly recommend.
I will be ordering more for sure
Jacob W.
I was asked to asked to review my purchase when it was never delivered. The product was suppose to take 5-8 days to be delivered. It took 3 months for my purchase to be delivered. No comment, no status, no apology.
Steffany
Scam company. I have emailed the company multiple times regarding my order. It’s been 2 months and I still have not received a message back or an update on my order. Look up googles reviews, this company has scammed so many people.
Kealand D.
Order was extremely late ordered early for a special event and still late.
Melissa W.
My picture was our brown dog in front of a lake. They didn’t send me brown for my dog. All I received was gray when he doesn’t hVe any gray. They also send many blacks even though the sky was blue. I have been mixing my own colors to try to match it.
Carter F.
Do not buy from this seller. My package never arrived and it’s been a month since it was suppose to. I’ve sent many emails to their customer support and have gotten no responses
Brooke R.
Marketed as a 5 day delivery and showed up 2 and half months later.
Alex M.
Absolutely horrified of this company. After spending so much money on a kit and waiting months for it to show up and it never did. My order ended up just expiring. Horrible scam of a company.
Jane T.
Not good quality! I do not recommend to purchase this!!!!
Sarah W.
the shipping took a long time but it was totally worth it!
Jeremy O.
The paint by number picture that I had custom made came out spectacular. I’m excited to see how it looks when it’s finished.
griffin s.
never ordering again, ordered my package 4 and a half weeks ago and still haven’t gotten it. tried emailing the company 2 times and haven’t heard back. waste of money
Jada M.
I never even received my order and I reached out so many times and never got anything back. Got scammed
Justin H.
Had a very poor experience. My order arrived 3 weeks late - far past the date I needed it for as it was a gift. I tried numerous times to cancel the order and contact customer service and got absolutely no response. The product ended up arriving after 45 days and it was not a high quality print and had far too many numbers to fill in. My image also had words on it and the printed version didn’t even have the words spelled out. Would not purchase again!
Gabriella A.
Do not order from this website they are a scam!! Fake tracking number and there are only robots to speak to.
Grace
This is a scam. I want my moment back immediately.
Gabi
Ordered over a month ago and paid for expedited shipping. Still have yet to receive my order.
robert r.
It’s been over a month and still waiting on my order
Robin S.
I would really love to review my custom painting, but I still haven't received it!!!
Elizabeth R.
My order did not arrive.
Yashpreet S.
It is fun to make custom pictures for your loved ones. But the delivery is so late , i thought i would not be able to make it before my mom's birthday. But hopefully it was done, nd she is too happy.
Kimberly D.
Don't order from this company...I NEVER received my painting and I NEVER heard back from several emails, nor did they return my money!!!
Pamela N.
Ordered January 5 th have not received it. This is a scam don’t use this site
Jenaya M.
Ordered about 2 weeks before Christmas, checked on the status, knowing that it wasn't going to make it in time. The online status checker said that my order couldn't be found. Weird. So on Friday before Christmas I sent a message, didn't hear back. (Still no biggie since the holiday time) Waited until after new years to follow up a 2nd time. STILL NOTHING. so I did the charge back process since it had been a while and no communication. Then all of a sudden my order is at my door and now I have to spend even more time with bank to clear up that it wasn't a charge back anymore. Such a waste of time. Don't recommend just based off of customer service.
Erin O.
My sister in law is going to love this gift of her wedding photo!! so fun to do. turned out great!
Tad S.
The order was very slow to arrive - it took a month to receive. I actually filed a dispute with my credit card issuer. Then the products arrived. I purchased this picture and frame in the middle of December for my wife for Christmas and it arrived toward the end of January. The products themselves were fine.
Barbara M.
The only suggestion I would have is to include higher quality brushes.
Pam M.
I haven’t finished it yet but I’m excited about it. Thank you!
Monica J.
The canvas was difficult to see some numbers because they were completely too small or blurred even with a magnifying glass which was terribly disappointing. There is no phone number to call anyone regarding the terrible service. I paid for a rush order and received the canvas late for a Christmas gift. I paid for 2 canvases and only ordered one. I just threw the second one away. The painting turned out well but mostly because I made significant modifications to it.
Lanette J.
I love my both of my pictures I am excited to start painting them.
Chalice T.
I have had so much fun painting this picture of my pup. I still have a way to go to complete it, but I know it will be worth it.
Deborah V.
I absolutely love how it turned out! Very accurate and well done, I will definitely be ordering again!
grey s.
product was good. I was disappointed in the delivery. was a Christmas present and I chose this company (many competitors offer similar product) because it said it would be delivered by Christmas. It took about 5 weeks to receive. well after Christmas.
Keely W.
This is my 5th painting from this website! I have always had a great time painting these; my complaint is the customer service is impossible to reach through their email. I sent multiple emails with no response, I finally found them on instagram and reached out through there due to the last order I received the canvas was slightly damaged because of the way they shipped it. I ordered the largest size and it was literally folded into a square and put into a bag. I saw on their instagram that they had put orders in a box and I wish they had done that with mine. Anyways, still no resolution even when I was able to get in touch through instagram. ive never had issues before because everything came in in perfect condition. Disappointed because this is a painting of my mom who recently passed away and I was excited to do this, I have started it anyways, but upset it's not in perfect condition as to be expected. I would even settle for a simple discount, but from reading on their website it states that if a product is damaged they send a free replacement, they seem hesitant to do so for whatever reason.
Stephanie O.
I loved creating it and think it turned out great. The only downside was shipping took about a month
Erica S.
The painting was beautiful when completed, easy to do and dried quickly so there were no smudges. However, I ordered 2 paintings and only received 1. I emailed customer service and never heard back.
Zach R.
Still painting it but already have an idea for another one!
Ric G.
Wait a long time for it arrived. Still waiting on one last communication was December 28 it’s January 28 so I don’t have hight hope. Not sure if I do it again
Dana B.
The product is great but it arrived too late for Christmas- 4 weeks
Jana J.
Nice item happy with it. But not happy with your customer service. Tried to contact you over Christmas with status, no customer service was available. No phone #. No contact info at all.
Adriana R.
This is the second time I've ordered a painting from this site and I LOVE it! I made the first one for my home and I had so much, and now ordered one to make for a friend. It definitely takes a lot of patience to finish but worth it
Robbi L.
I’m meditating as I paint and missing him (he died 11/21/22)…but this soothes my heart. I’m not rushing; I spend about 1/2-1 hour a day; it’s my quiet time; reflecting back to good times. It’s truly a great way to honor him, spend time healing and feeling loved again.
Waylan C.
About half way done and loving it. It’s a project that me and my daughter are doing together. The experience is amazing and the painting is coming out great! Will be ordering more. I think I might make this a yearly Christmas gift that will eventually decorate all of my walls.
Alaina K.
100% exact match to the photo I submitted! Overall great quality canvas, brushes and paint. The numbers are super small and a magnifine glass is needed to paint. Some colors are hard to differentiate but that could all be the photo I chose. This was a gift for my mother in law and she absolutely loved it! Would buy again!
Linda D.
My granddaughter is having a blast painting her photo. She misses the horse and this brings her comfort. She will cherish the process and the final artwork
Tyler S.
My girlfriend loved her custom paint by numbers!
Stephanie N.
It was so easy and came out great!
Christina C.
I have not yet even received my order so I can’t write a review. It has now been almost 2 months since I ordered.
ethan f.
Purchase the smallest one with the least amount of detail, it came out great and I'm pretty happy with it, the only things I didn't like is that I didn't get to see what my picture would look like as a painting, so I wish I got the more detailed version because of the image I chose, and it took over a month to receive.
Highly recommend ordering it early if its a gift and getting the larger and more detailed version.
Ariel A.
I absolutely loved painting this! I have ordered custom paint by numbers before and I will definitely order again. Such a great project
Allessa D.
This company was very easy to work with!! All I did was upload my custom pictures and they took care of the rest! I purchase these for my employees as our holiday party/gift and they LOVED them!! They also shipped super quickly. I highly recommend!
Barbara M.
I am SO pleased I have begun using Painted Memories for my art projects! Their paint is of exceptional quality and the different levels of difficulty are good for someone who likes a challenge!! Keep up the great work.
Barbara Madsen
Angela N.
. Would like to have larger amounts of paint so I don’t run out of certain colors.
Joni-Beth A.
My partner asks for a painted memmory every Chrismas! It's such a great gift idea and never disappoints.
Massimo C.
Very fun and great experience
nicole a.
I love this company and this painting! Would 100% buy again :)
Carrie L.
I had so much fun painting my Boss’s horse for her as a Christmas present. This was challenging but rewarding.
JoAnn K.
First time ordering from this company, but everything went smoothly. The picture I sent in was that of my mini Goldendoodle Finnegan and I can hardly wait to start it - definitely looks like him.
Marla C.
The colors were to yellow. There were to many colors for the picture.
Lauren D.
I absolutely loved painting this special memory! It made such a wonderful gift. It took time, but it was very relaxing.
Emma M.
This is my second purchase of a custom paint by numbers from Painted Memory. Great quality paint and lots of detail. I am giving 4 stars because the paint brushes arrived broken and when I reached out I was asked to send a photo and I still haven’t heard back. Luckily I still had the paint brushes from the first order at home.
Leiann B.
Loved doing the painting!!! It was for my mother as a gift and now will order one for myself and my brother as we loved how it turned out ❤️
Donna S.
This was a lot of fun! I will say some areas were difficult to tell what color I was supposed to paint, so I wish it was better marked. This could have been due to the fact that my particular painting was on the more difficult side based on the photo I chose. I would definitely do this again.
Leiann B.
It turned out beautifully!!! It was a gift for my mother but I love it so much that I will order one to do for myself and one for my brother ❤️